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What to do if the Apple website displays “Purchase date not confirmed”

30.09.2023

For many, purchasing an iPhone, iPad or MacBook becomes the fulfillment of an old dream. After spending time choosing a model, collecting money and holding an Apple gadget in their hands, owners have the opportunity to activate it on the manufacturer’s official website. Registration on the official portal is an important step that allows you to:

create an Apple ID;
use technical support;
update software;
ensure the security of the device;
register an Apple Developer Account and earn money by developing applications that will be published in the official store;
guarantee access to all associated applications.

Sometimes, after entering data and identifying the device, the message “Purchase date not confirmed” appears on the screen. There is no need to panic and run to the store or call the support service of the site where you bought the product. It is better to understand the reasons for the notification, and then take any action.

Should I be concerned if a notification occurs?

The confirmation problem often bothers those who buy a mobile or other device in order to become an Apple Developer. Although ordinary users also experience anxiety, as they think that the notification appeared because the device was stolen or is a fake. But in reality, there are more prosaic and completely safe reasons for the current situation:

The information was not included in the system because the store where you purchased the phone does not have the status of an official dealer.
The employees of the store where you made a purchase, due to inattention or heavy workload, forgot to transfer the data. As a rule, it is the store that is responsible for entering the information, so you just need to wait until the managers get around to transmitting the information.

Another common situation is that the activation date indicated on the website does not coincide with the real one. This happens if the seller, in order to avoid difficulties at the stage of creating an Apple ID for future users of the Developer Enterprise Program, enters information into the system in advance. This method is used to bypass blocking when registering accounts in countries subject to international sanctions. For this category of users, the date of purchase is not particularly important.
You should only worry about the inscription about an unconfirmed purchase date if you are purchasing a display iPhone. It is advisable to refuse such a purchase, since a notification on the Apple website will be the least of your problems – such gadgets often have worn out parts and may have hidden damage. It is better to cooperate with the official store, and to obtain developer status and publish your applications in the App Store, buy a ready-made account in Nova.Shop.

What to do to resolve the problem

Depending on the situation and duration of display of the inscription, you need to act as follows:

just wait 2-3 days and then check for notification;
contact the store where you bought the gadget with a request to transfer the data;
use the help of Apple support staff – to contact you, you can use the online form on the website or the hotline number. To confirm the date of purchase, you will need to send a photo of the receipt and provide the serial number of the device. If the security check shows that everything is in order, the inscription will disappear.

Basically, the problem resolves itself within a couple of days or 1-2 weeks (if you contact support). After this, you can safely register an Apple Developer Account, study in the virtual academy and create a certificate to manage the created applications.

Checking MacBook

If you purchase an Apple laptop, you should check the battery’s manufacturing date and remaining capacity. This is done using the coconutBattery program. Finally, checking the production date of individual components will help to completely dispel concerns about activation time. It won’t take much time, but it will allow you to avoid fraud and further difficulties associated with registering an Apple account, as well as using the Developer Console.